Privacy Policy

Introduction

Welcome to https://marina-yacht-cruise.terratrek.net! We are dedicated to protecting your privacy and ensuring that your personal data is handled with the utmost care and security. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

Our official website at https://marina-yacht-cruise.terratrek.net
Any mobile or desktop applications developed by us
Online services and products we offer
Interactions through email, phone, text messages, and social media platforms

Please note that this policy does not extend to third-party websites, applications, or services you access through links on our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

Your privacy is important to us at every stage of your engagement with our company:

Authorized User Activities: If you use our applications or services as an authorized user, we collect and process data necessary for account management and service delivery.
Website Visits: When you visit our websites, we may track your interactions to enhance user experience and gather analytics.
Communication: We communicate with users through various channels, including newsletters, promotional emails, phone calls, and text messages. You can manage these communications in your account settings.

Personal Data Collection

We collect a variety of personal data to provide and improve our services:

Account Information: This includes your username, password, email address, and profile details.
Payment Details: We securely store payment information such as credit/debit card numbers, billing addresses, and transaction history for processing reservations or purchases.
Financial Records: We may collect and retain financial data related to transactions, including bank account information (if provided) and encryption of sensitive financial data.
Purchase Information: Details about products or services you have purchased from us, such as order numbers, quantities, and delivery addresses.
Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, and location data, to provide personalized content and analytics.
Location Data: We may access your location information to offer location-based services and tailored recommendations.
Feedback and Reviews: Any comments, reviews, or ratings you share with us help improve our products and services.
Social Media Information: If you choose to log in through social media accounts, we will collect data from those platforms as permitted by your account settings.
Product Preferences: Information about the products you view, search for, or purchase assists us in personalizing your experience.

We obtain this data through direct user input, automated systems, and partnerships with third parties who provide us with aggregated or de-identified data for analytics purposes.

Cookies

We use cookies to enhance your browsing experience and gather valuable insights:

Strictly Necessary Cookies: These ensure basic functionalities of our website, such as secure login and session management.
Preference Cookies: Cookies that remember your preferences and settings to provide a customized user experience.
Analytics Cookies: Used by our analytics partners to track and report website performance, gather user demographics, and understand user behavior.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are set on their device.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, plus an additional period to comply with legal obligations:

Financial and transaction records are retained for tax and accounting requirements.
We may store your communication history for customer support purposes.
Personal data associated with your account is kept until your account is inactive or closed.

Once the retention period expires, we securely delete or anonymize the data to prevent re-identification.

Security Measures

We implement robust security practices to protect your personal data:

Encryption: We use encryption protocols to secure data during transmission and at rest.
Secure Servers: Our servers are protected by industry-standard firewalls and security systems.
Access Control: Only authorized personnel have access to sensitive data, and they are bound by confidentiality agreements.
Regular Audits: We conduct regular security audits and penetration testing to identify and mitigate potential vulnerabilities.

User Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

Access and rectification: You can request access to the personal data we hold about you and ask for corrections if it is inaccurate or incomplete.
Erasure (right to be forgotten): In certain circumstances, you can request the deletion of your personal data.
Restriction: You may limit the processing of your data for specific purposes.
Data portability: You have the right to receive your personal data in a structured format and transfer it to another controller.
Objection: You can object to the processing of your data for direct marketing or other legitimate interests.
Non-discrimination: You cannot be discriminated against for exercising your data protection rights.

To exercise any of these rights, please contact our Data Protection Officer using the details provided in the ‘Contact Information’ section below.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

Contact Information

For any questions, concerns, or requests related to your privacy:

Email: [email protected]
Address: Marina Yacht Cruise Privacy Team, [Street Address], [City, State, ZIP Code]

We value your trust in our company and are committed to maintaining the highest standards of data protection.